
Roman Originals provides several shipping options to ensure orders reach customers across the United Kingdom efficiently. Standard delivery is currently provided free of charge for all orders, with no minimum spend required.
The brand operates a 30-day return window for both online and store purchases, provided items are in their original, unworn condition with all tags attached. Online orders can be returned for a refund via Royal Mail using the pre-paid label included with the original invoice. While size exchanges for the same item are free, a £3 return fee is deducted from the refund total for all non-faulty returns to cover postage costs. Customers can also return online purchases to any standalone Roman store for a free size exchange or a refund issued via a Roman gift card. For hygiene reasons, returns are not accepted for certain items such as earrings or face masks if the original packaging has been opened.
The Roman Club is a loyalty scheme that allows customers to earn rewards on every purchase made through the official website. Members earn 1 point for every £1 spent on eligible items, provided they are logged into their account at the time of checkout.
Students and recent graduates can access exclusive savings to make high-street fashion more accessible while managing a budget. By verifying their enrolment or graduate status through recognised student verification portals, eligible individuals can unlock a 20% discount on their orders. This offer is available to students in full-time education and those who have graduated within the last five years. Once verification is successfully completed, a unique promotional code is issued for use at the online checkout. These discounts are typically reserved for full-priced items and cannot be used in conjunction with other sitewide offers or loyalty point redemptions.
Roman Originals offers a 15% discount to various professional groups as a gesture of appreciation for their service. This includes healthcare staff, NHS workers, teachers, and military personnel.
The Roman Originals website supports a variety of secure payment methods, including major credit and debit cards such as Visa, Mastercard, and American Express, alongside digital wallets like PayPal. To provide extra flexibility, the brand also partners with Klarna to offer financing solutions for eligible UK residents. This includes "Pay in 30 Days," allowing customers to receive their order first and pay later, or "Pay in 3," which splits the total cost into three interest-free monthly instalments. All transactions are protected by industry-standard encryption to ensure that personal financial data remains secure during the checkout stage.
