Money saving tips
- Sign up for Frasers Plus: The Frasers Plus program functions as both a payment option and a rewards scheme. Users earn 1 point for every £1 spent. Once you reach 500 points, you can convert them into a £5 reward to spend online or in-store across participating Frasers Group brands.
- Browse the Outlet and Daily Deals: House of Fraser has a dedicated Outlet section online where previous season stock and clearance items are discounted heavily. They also frequently run "Daily Deals" featuring short-term flash discounts on specific items.
- Leverage the Click & Collect reward: If you are planning a large purchase exceeding £200, opt for Click & Collect. You will be rewarded with a £10 voucher to spend in the physical store when you pick up your items.
Delivery and returns
Delivery options
Standard UK delivery takes 3 to 7 days and costs £4.99. If you need your items faster, Next Day Delivery is available via Evri for £9.99 or DPD for £11.99, provided you order before 9:00 PM. A Click & Collect service is also available for £4.99. If your Click & Collect order totals over £200 (excluding the delivery fee), you will receive a £10 voucher to spend in-store when you collect your parcel.
Returns policy
Online orders can be returned within 28 days of the delivery date. Items must be unworn, unwashed, and in their original packaging with tags attached. Returns for online orders are processed via their online portal and carry a £4.99 return fee. Note that online orders, including Click & Collect purchases, cannot be returned to a physical House of Fraser store. If an item arrives faulty, you should contact customer service first to avoid the return charge.
FAQs
Do they have a price match policy?
House of Fraser does not offer a price matching service between its online website and physical stores, or against other retailers. Prices and promotions can occasionally vary between online and in-store channels.
Are there flexible payment options available?
Yes. The retailer offers Frasers Plus, a credit facility that allows customers to split their payments into three interest-free monthly installments. Customers can also choose longer repayment plans up to 36 months, though this is subject to a 29.9% APR variable rate. Eligibility criteria apply.
Does House of Fraser offer a student discount?
Yes, students can secure a 10% discount on their purchases. To access this, you need to verify your student status through platforms like UNiDAYS or VC Students. Once verified, you will receive a unique promotional code to apply at checkout.
When do they hold sales?
The retailer runs several major sales throughout the year, including a large Winter sale, summer clearances, and Black Friday events. Discounts can reach up to 70% off in the clearance outlet and 50% off during seasonal promotions across departments like fashion, footwear, and fragrance.
How to use your discount codes
- Browse the website and add your chosen items to your shopping bag.
- Click the bag icon to view your order summary and proceed to checkout.
- Log in to your account, create a new one, or choose to check out as a guest.
- Enter your delivery details and proceed to the payment stage.
- Look for the "Apply Promo Code" prompt.
- Type or paste your code into the text box and click "Apply".
- Verify that your total has been discounted before completing your payment
