Money saving tips
- Register for the free 3-year warranty: Straighteners and curling wands come with a standard one-year warranty. If you register your purchase online within 14 days of receipt and upload your receipt, Cloud Nine upgrades the coverage to three years at no extra charge.
- Sign up for the email newsletter: Subscribing to the Cloud Nine mailing list generates a welcome discount code, typically offering 10% to 15% off your first online order of full-priced styling tools.
- Trade in your old straighteners: Cloud Nine operates an official trade-in scheme. You can send in an eligible older straightener from Cloud Nine, ghd, or Dyson to receive a credit voucher (often £40) towards the purchase of a new iron.
- Hit the £60 threshold for free Next Day Delivery: Orders over £60 qualify for free Mainland UK Next Day Delivery when placed before 8:00 PM on weekdays. Since almost all heated styling irons and dryers cost more than £60, you avoid standard delivery costs automatically.
- Buy tool bundles: The retailer frequently discounts gift sets and starter packs that package straighteners with heat-resistant cases, sectioning clips, paddle brushes, and heat-protection sprays for less than buying the items separately.
Delivery and returns
Delivery options Standard UK delivery costs £4.95, but is free on orders over £60. Mainland UK Next Day Delivery is also free on orders over £60 placed Monday through Friday before 8:00 PM (orders placed before 8:00 PM on Friday arrive on Saturday). DPD Click & Collect is available to over 6,500 collection pickup shops across the UK. Personalised and monogrammed tools require an additional two business days for processing.
Returns policy Cloud Nine provides a 45-day money-back guarantee on products bought directly from their website. Unwanted tools must be unmarked, undamaged, and returned in their original packaging alongside any free promotional gifts received with the order. Returns must be arranged by phone or via their online returns form; using their prepaid DPD returns label results in a £5.99 return postage deduction from your final refund. Monogrammed items and unsealed haircare liquids are non-returnable.
FAQs
Does Cloud Nine offer a student discount?
Yes. Verified students can access a discount of up to 15% on qualifying Cloud Nine tools. You can unlock your single-use voucher code by confirming your student status through UNiDAYS or Student Beans prior to checkout.
Is there an NHS or Blue Light discount at Cloud Nine?
Yes. Healthcare professionals and emergency service personnel can claim an exclusive discount (often between 10% and 15%) by logging into their Blue Light Card account or Health Service Discounts to retrieve an active code.
How do I activate the extended 3-year warranty?
To extend your standard one-year warranty to three years, visit the Cloud Nine product registration page within 14 days of purchase. Enter your tool's 12-digit serial number and upload a digital copy of your order invoice or store receipt.
How does the 45-day trial period work?
Orders placed directly on the Cloud Nine website include a 45-day trial window. If you decide not to keep the product, contact customer service to initiate a return. The tool and all included accessories must be undamaged in the original box; a £5.99 return shipping fee is deducted from the refund.
